Privacy Policy — Tajerly

1. Who we are

Tajerly Inc. (“Tajerly”, “we”, “us”) provides a SaaS platform that helps merchants manage customer conversations, customers, products, social content, orders and related business operations. Tajerly may connect to Facebook Pages, Instagram business accounts and other business services only after authorization by the merchant or an authorized business user.

2. Data we process

• Merchant account data: account identifiers, business/store information, name, email, phone number and account settings when provided.
• Connected business asset data: Page, Instagram business account, channel and related platform identifiers, connection status, permissions and access information needed to operate authorized integrations.
• Customer conversation data: customer/sender identifiers, names or profile information when provided by the connected platform, message text, attachments, images, video, audio, timestamps, thread identifiers and reply context.
• Social content data: authorized posts, reels, media identifiers, captions, thumbnails, engagement metadata and product links used in Tajerly features.
• Commerce data: customers, products, inventory information, orders, order items, statuses, notes and related business records created or managed by the merchant.
• Advertising/reporting data: where a merchant enables marketing features, authorized ad account, campaign, ad set, ad and performance/reporting data.
• Technical data: security logs, diagnostics, device/app information and operational events used for reliability, troubleshooting and fraud/abuse prevention.

3. Meta Platform Data

When a merchant connects eligible Meta business assets, Tajerly processes Platform Data only to provide the product or service requested by that merchant. This may include displaying and managing conversations, organizing customer requests, linking social content to products, creating and managing orders, sending notifications, producing business reporting, and supporting optional AI-assisted features.

Tajerly does not sell Meta Platform Data. Tajerly does not use Platform Data to create unrelated advertising profiles or provide data to unrelated third parties for their own marketing purposes.

4. How we use data

• Provide the unified inbox, customer, product, order, notification and reporting features requested by the merchant.
• Maintain authorized Facebook and Instagram integrations and synchronize relevant business data.
• Provide optional AI-assisted replies, conversation analysis and business assistance when enabled by the merchant.
• Secure the service, prevent abuse, diagnose incidents and improve reliability.
• Provide customer support and comply with applicable legal obligations.

5. AI-assisted features

When an AI feature is enabled or used, limited conversation or business context necessary to provide that feature may be processed by Tajerly's AI infrastructure or service providers. We aim to minimize the data sent to providers and use it only to provide the requested feature. AI output may be inaccurate and should be reviewed by the merchant before use in sensitive decisions.

6. Sharing and service providers

We may share limited data with service providers that help us operate Tajerly, such as cloud hosting, databases, storage, notifications, security and AI processing. These providers receive data only as needed to provide their services to Tajerly. We may also disclose information when required by law or to protect the security and rights of Tajerly, our users or others.

7. Data retention

We retain data while an account is active and as reasonably necessary to provide the service, maintain security and meet legal obligations. When an account or data deletion request is completed, we delete or de-identify applicable active-service data, subject to limited retention in backups, security records or records we must keep for legal reasons.

8. Data deletion and disconnection

Merchants can request deletion from within the Tajerly app where available, or by following our Data Deletion Instructions. A merchant may also disconnect connected business assets. Disconnecting Tajerly does not delete data that remains on Facebook, Instagram or another third-party platform; those platforms control their own copies.

9. Security

We use reasonable administrative, technical and organizational safeguards designed to protect data, including access controls, secure service credentials and operational monitoring. No system can guarantee absolute security.

10. International processing

Tajerly and its service providers may process data in countries other than the merchant's country. Where applicable, we take reasonable steps to protect data in accordance with this policy and applicable requirements.

11. Changes to this policy

We may update this Privacy Policy as the service evolves or requirements change. The “Last updated” date above identifies the current version.

12. Contact

Tajerly Inc.
2608 Meadows Blvd, Unit C, Castle Rock, CO 80109, USA
Email: support@tagerly.app
Phone: +1 720 681 8468